Reports to: Registered Manager / Director

Location: Based across Croydon and Kingston branches

Contract: Full-time / Permanent

Salary: up to £30K

Hours: 37.5 hours per week (some flexibility required)

Job Purpose:

To support the Registered Manager in ensuring both Croydon and Kingston branches are fully compliant with Care Quality Commission (CQC) regulations, local authority contractual requirements, and internal governance standards. The Compliance Officer will oversee quality assurance, audit processes, and risk management, helping maintain high standards of care and regulatory readiness at all times.

Key Responsibilities:

1. CQC Compliance and Inspection Readiness

Monitor and ensure both branches meet the CQC’s Key Lines of Enquiry (KLOEs): Safe, Effective, Caring, Responsive, and Well-led.

Maintain compliance folders, ensuring documentation such as Statement of Purpose, service user guides, complaints, and audits are up to date and accessible.

Support the RM with preparing for CQC inspections, including evidence collation, self-assessments, and staff briefings.

Carry out internal spot checks to assess CQC readiness and implement corrective actions.

2. Quality Assurance & Auditing

Conduct regular audits on care plans, risk assessments, medication records (MAR charts), incident logs, and recruitment files across both branches.

Produce monthly compliance reports for the R...