Commercial Broking Office Manager / Technical Referral Lead

Salary: Up to £60,000 Location: Croydon – Hybrid (3 days office-based)

We are recruiting an experienced Commercial Broking Office Manager to join a fast-growing, award-winning insurance brokerage specialising in SME clients across the UK. This is a senior, hands-on role combining technical referral authority, people leadership, and operational oversight.

The Role

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Act as second-in-command to the Managing Director, supporting strategic planning and day-to-day operational management

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Serve as the primary technical referral point for the broking teams, providing expert guidance on commercial package policies, complex renewals, and new business placements

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Oversee and support Team Leaders, ensuring technical standards, compliance, and consistent quality of advice across sales and renewals

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Maintain ownership of technical governance, including insurer trading queries, referral outcomes, and adherence to underwriting authority

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Manage key operational functions such as daily performance reporting, lead allocation, file audits, complaints handling, and participation in senior management meetings

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Step in to handle and complete complex quotes and referrals where required, leading by example

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Represent the business at industry events, insurer meetings, and networking opportunities ...