Club Experience Manager

New Yesterday

Health & Fitness Club leadership role delivering exceptional hospitality, member experience and team performance within a premium leisure environment. The Wellington College Health & Fitness Club is a premium leisure and wellbeing facility serving members, pupils, staff and visitors, with a strong focus on service excellence and community. Situated on the edge of the Wellington College estate, the Health & Fitness Club provides a welcoming setting for members and staff. We are seeking a confident and experienced Club Experience Manager to lead the Front of House and Club Lounge operation, ensuring a consistently high-quality and welcoming experience across all hospitality spaces. This is a key leadership role with responsibility for standards, people, performance and atmosphere, combining operational oversight with a strong focus on customer experience. Working closely with the General Manager, you will provide visible and approachable leadership to Front of House and hospitality teams, creating a culture of professionalism, warmth and accountability. You will take ownership of staffing, rotas and performance, supporting colleagues to deliver excellent service while maintaining clear expectations and consistency. Your presence on the floor will help set the tone, resolve issues calmly and ensure members and visitors feel valued at all times. The role includes accountability for licensed operations, compliance and r...
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Location:
Crowthorne
Salary:
not provided
Job Type:
FullTime
Category:
Management & Consultancy

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