Claims Handler

Manchester City Centre (Office-based)

£26,000 - £28,000 DOE

Our client is a growing claims management company specialising in mis-sold car finance claims. We pride ourselves on efficient processes, accurate case handling, and a supportive team culture. With increasing demand for our services, we are expanding our operations team and are now hiring a Claims Administrator to join us in our Manchester office.

This team is the engine room of the business: they keep claims moving, chase missing information, and ensure lenders respond on time.

Key Responsibilities

Client & Lender Communication

• Liaising with clients and lenders via phone and email to progress claims

• Handling inbound calls professionally, resolving queries or directing them appropriately

• Making outbound chaser calls to obtain missing documents or updates

• Clearly explaining what information is needed and why, ensuring clients comply quickly

Email & Workflow Processing

• Managing large volumes of emails and distributing them through workflow queues

• Prioritising tasks according to urgency, deadlines, and team workload

• Identifying key information within emails and allocating actions swiftly

Case Management & CRM Updating

• Updating records with accurate notes, documents, timestamps, and case status

• Progressing each claim through structured stages to avoid delays

• Tracking active caseloads and ensuring no claim goes stale or dormant

• Flagging cases that require escalation or specialist review

Document & Evidence Handling

• Requesting missing documentation (ID, agreements, finance documents etc.)

• Handling incoming post: opening, scanning, uploading, and filing correctly

• Ensuring all case files are complete, organised, and compliant

• Reviewing lender responses and ensuring they are assigned and actioned promptly

Compliance & Quality

• Following company processes in line with regulatory expectations

• Maintaining high accuracy in data entry and document handling

• Ensuring sensitive information is managed securely and confidentially

• Contributing to a high-standard, consistent customer experience

Team Support & Continuous Improvement

• Collaborating with colleagues to manage workload and support peak demand

• Sharing case insights or blockers with management

• Suggesting improvements to workflows, templates, or procedures

• Supporting team targets through efficient, high-quality processing

What We’re Looking For

• Confident and professional phone manner

• Strong administrator with excellent attention to detail

• Regulatory / Compliance Experience (preferable, but not essential)

• Comfortable processing large volumes of emails

• Able to follow structured workflows and processes

• Comfortable using CRMs and Google Docs / Google Workspace

• Works well in a fast-paced, process-driven environment

Why Join Us?

• Fast-growing, reputable CMC brand

• Supportive team culture

• Training and progression available

• Incentives to reward high performance

• Manchester city-centre based office

• Stable, Monday–Friday work pattern with no late nights or weekends

If you’re organised, confident on the phone, and ready to build your career in claims management, we’d love to hear from you.