FNOL Claims Handler

17 Days Old

FNOL Claims Handler

Monday-Friday 8:30am-5:00pm

Manchester (office based)

Salary £26,000-£28,000 DOE

Do you have motor claims experience?

Would you like to join a growing business with excellent progression opportunities?

We are looking to recruit a FNOL Claims Handler within our Motor Division. The role involves providing first class customer service to our customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met.

You will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of the business.

Key Skills:

Excellent degree of knowledge of motor related claims and principles
Excellent communication skills, both oral and written
Good degree of IT competency and literacy
Demonstrate personal and professional integrity and lead by example
Ability to work and contribute positively as part of a team and in isolation
Ability to work accurately under pressure, adhering to deadlines and service standards
Minimum 12 months FNOL Claims experienceThe role involves:

To demonstrate a high level of technical quality and service delivery
To provide exceptional customer service at all times
To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
To work closely with the other team members and Managers to ensure service is delivered to the highest possible standard
To be accountable for the satisfactory resolution of any issuesBenefits:

33 days holiday
Fully paid training
Excellent progression opportunities
Salary reviews
Company pension scheme
Company social eventsInterested to know more?

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Location:
Manchester
Salary:
£26,000 - £28,000 /annum Excellent benefits
Job Type:
FullTime
Category:
Accounting/Financial/Insurance

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