call-centre-sales-advisor-perm-west-london
1 Days Old
Location: Brentford, West London
Job Type: Permanent | Full Time
Salary: £25,500 per annum Uncapped Commission Competitive Benefits
Shift Pattern: Monday- Friday (8.30-5.00 , 9.30-5.30, 9.30 - 6.00 and 10.30 - 7.00pm) and Both Saturday/Sunday ( Once Every 6 Weeks)
This is an excellent opportunity for a driven individual who enjoys speaking with customers, delivering outstanding service, and achieving results. You will play a key role in supporting customers, generating sales, and contributing to overall team success within a supportive and professional call centre environment.
The Role As a Call Centre Sales Advisor, you will manage both inbound and outbound enquiries, provide tailored solutions to customers, and help drive business growth through excellent customer engagement.
Key Responsibilities
- Manage inbound and outbound sales calls, delivering professional and engaging customer interactions
- Respond to customer enquiries via telephone and email, ensuring timely and accurate responses
- Build strong, long-lasting relationships with both new and existing customers
- Maintain excellent product and service knowledge to confidently explain features, benefits, and value
- Tailor quotations based on customer requirements and identify opportunities to upsell additional services
- Process customer deposits and ensure all customer requirements are accurately recorded
- Maintain accurate and detailed records within the CRM system
- Schedule follow-up calls to support sales conversion and customer satisfaction
- Support reporting activities and contribute to team performance tracking
- Escalate complaints appropriately in line with company procedures
- Follow all Health & Safety and company compliance requirements
- Carry out additional duties as required to support the wider team
Essential:
- Minimum 2 years’ experience working in a Call Centre or Contact Centre environment
- Excellent verbal and written communication skills
- Strong interpersonal skills and ability to build rapport with customers
- Experience using Microsoft Office applications
- Strong organisational skills with the ability to prioritise multiple tasks effectively
- Ability to work under pressure and meet targets or deadlines
- Positive attitude and ability to work collaboratively within a team
- Previous complaint handling experience
- Experience working with CRM systems
- Proven ability to achieve or exceed sales targets
- Location:
- Brentford
- Salary:
- £25,500 - £26,000 per annum
- Job Type:
- FullTime
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