Call Centre Sales Advisor (Perm: West London)

1 Days Old

Pertemps Network Group are recruiting on behalf of a well-established and reputable service provider seeking a motivated and customer-focused Call Centre Sales Advisor to join their friendly and high-performing team in Brentford.

Location: Brentford, West London
Job Type: Permanent | Full Time
Salary: £25,500 per annum + Uncapped Commission + Competitive Benefits
Shift Pattern: Monday- Friday (phone number removed) , 9.30-5.30, 9.30 - 6.00 and 10.30 - 7.00pm) and Both Saturday/Sunday ( Once Every 6 Weeks)

This is an excellent opportunity for a driven individual who enjoys speaking with customers, delivering outstanding service, and achieving results. You will play a key role in supporting customers, generating sales, and contributing to overall team success within a supportive and professional call centre environment.

The Role As a Call Centre Sales Advisor, you will manage both inbound and outbound enquiries, provide tailored solutions to customers, and help drive business growth through excellent customer engagement.

Key Responsibilities
Manage inbound and outbound sales calls, delivering professional and engaging customer interactions
Respond to customer enquiries via telephone and email, ensuring timely and accurate responses
Build strong, long-lasting relationships with both new and existing customers
Maintain excellent product and service knowledge to confidently explain features, benefits, and value
Tailor quotations based on customer requirements and identify opportunities to upsell additional services
Process customer deposits and ensure all customer requirements are accurately recorded
Maintain accurate and detailed records within the CRM system
Schedule follow-up calls to support sales conversion and customer satisfaction
Support reporting activities and contribute to team performance tracking
Escalate complaints appropriately in line with company procedures
Follow all Health & Safety and company compliance requirements
Carry out additional duties as required to support the wider teamWe are looking for confident communicators with strong customer service and sales skills who can thrive in a fast-paced contact centre environment.

Essential:

Minimum 2 years’ experience working in a Call Centre or Contact Centre environment
Excellent verbal and written communication skills
Strong interpersonal skills and ability to build rapport with customers
Experience using Microsoft Office applications
Strong organisational skills with the ability to prioritise multiple tasks effectively
Ability to work under pressure and meet targets or deadlines
Positive attitude and ability to work collaboratively within a teamDesirable:

Previous complaint handling experience
Experience working with CRM systems
Proven ability to achieve or exceed sales targetsPertemps Network Group welcomes applications from experienced Retail/Sales background looking to take the next step in their career
Apply
Location:
Brentford
Salary:
£25,500 - £26,000 /annum
Job Type:
FullTime
Category:
Retail/Purchasing

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