Call Centre Manager

5 Days Old

This is an exciting new role

Office-based with parking

35,000K salary with an OTE 50,000K + (uncapped commission structure)

Working Hours - do be discussed - Full time only. Initially Monday to Friday but due to my client expanding may include a Saturday with a Monday off.

Role Overview

This role is responsible for managing and scaling a lead generation call centre focused on booking appointments and building client pipelines.

You will take ownership of the call centre, including performance, recruitment, structure, and supporting the on-boarding and growth of new clients.

Key Responsibilities

Manage day-to-day running of the call centre

Drive performance across lead generation and appointment setting

Recruit, onboard, and train new staff

Implement structure, processes, and accountability across the team

Monitor call quality, dial activity, and individual performance

Conduct 1-1s, coaching, and performance management

Handle underperformance and disciplinary processes

Support on-boarding of new clients

Help expand postcode coverage and lead volume across campaigns

Work with senior management to scale the operation

Key Requirements

Previous experience managing a call centre or sales/lead generation team

Strong understanding of outbound lead generation environments

Proven ability to improve team performance

Experience recruiting and building teams

Confident managing staff and addressing performance issues

Able to manage both internal team performance and external client expectations

Business Overview

Expanding operation with plans for international growth

This is an exciting new role where you can really make a difference and drive the business forward!

Please email Louise your CV and I look forward to hearing from you!

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