Location: Chucs South Kensington, London Company: Chucs Restaurants (Modern Mediterranean Café & Restaurant) Reports to: General Manager Overview As Assistant General Manager, you will support the General Manager in leading a premium, high-energy restaurant operation. You will ensure exceptional guest experiences, drive team performance, and maintain high operational and service standards in line with the Chucs brand. Youll be a hands-on leader , visible on the floor, helping to deliver a refined yet welcoming hospitality experience. Key Responsibilities Operations & Service Support the General Manager in overseeing day-to-day restaurant operations Ensure consistent, high-quality guest experience at all times Lead service periods, maintaining premium hospitality standards Handle guest feedback, complaints, and VIP service recovery ?? Assistant GMs typically ensure consistently high standards of hospitality and operational efficiency in daily operations Team Leadership Supervise, train, and motivate front-of-house staff Assist with recruitment, onboarding, and staff development Lead by example, creating a positive and high-performance culture Manage rotas, shift planning, and labour costs ?? Strong leadership and communication are core expectations for Chucs roles Financial & Commercial Performance Support the GM in achieving sales targets and profitability (P&L awareness) Monitor wage costs, stock control, and wastage Assist in budgeting and cost control measures Drive upselling and revenue opportunities Compliance & Standards Ensure compliance with health & safety, hygiene, and licensing laws Maintain company standards across service, presentation, and cleanliness Oversee stock management, ordering, and supplier coordination ?? Health & safety and operational compliance are standard AGM responsibilities in hospitality roles Brand & Guest Experience Uphold the Chucs brand identity (Mediterranean style, premium casual dining) Build strong relationships with regular and high-end clientele Ensure a polished, detail-driven environment Candidate Profile Experience Previous experience as Assistant General Manager / Restaurant Manager / Senior Supervisor Background in premium or high-volume hospitality Strong understanding of food & beverage operations Skills & Attributes Strong leadership and interpersonal skills Excellent communication and organisational ability Passion for hospitality and guest experience Hands-on, proactive, and solution-driven mindset Experience with systems like rotas, stock control, POS What Makes This Role Specific to Chucs Mediterranean-inspired concept with premium but relaxed service style Often smaller, boutique-style venues , requiring versatility Strong focus on team culture and personality fit Opportunity to grow within an expanding restaurant group

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