OverviewAssistant Divisional Manager - St George's DirectorateThe closing date is 19 March 2026The post of Assistant Divisional Manager is a key position within the trust's senior management structure. Reporting to the Divisional Manager, the Assistant Divisional Manager is responsible for providing operational and strategic management support to the Divisional Manager, Head of Nursing and Divisional Director to assist them in the development and modernisation of Moorfields' services.The Assistant Divisional Manager has a wide range of responsibilities for ensuring the effective development and operation of the Division's services within the Directorate of St George's, and is one of three members of the directorate leadership triumvirate, working closely with the Matron and Clinical Director.The post-holder is responsible for effective operational management, leadership, expertise and support for several key areas within the Division ensuring the delivery of high quality, safe and effective patient services within the resources available.The post holder will provide operational support to the Division to deliver the Trust's overall strategy and objectives.This will include playing a key role in identifying opportunities, ensuring the delivery of all operational performance and strategic objectives specifically the Trust waiting list (RTT), financial, HR management, Health and Safety management, risk, clinical & quality governance.Main duties of the jobOperational and performance managementBe accountable for the delivery of services provided by the Division within available resourcesActively promote and develop new ways of working: continually review services and work with colleagues to redesign services to meet patient needs and enable the Division to achieve objectivesIdentify and address service pressures, using own judgement to respond and deal with a range of routine and urgent situations and developments. This will require the planning, formulation, monitoring and review of action plans, policies and strategiesBe responsible and accountable for the formulation of new service developments and initiatives, including the preparation of bids and business casesMonitor Division activity levels, ensuring that activity, income and NHS plan targets are achieved by identification of areas where improvement is needed and putting in place realisable plansTo work with commissioning colleagues to ensure that services are appropriately funded. This will include the analysis of services, including statistics, activity performance, audit, the use of confidential patient data and report-writingLead and participate in ad hoc project work as and when requiredProject manage significant service transformation and change projects to deliver efficiency and quality improvementAbout usWhat's in it for You?At Moorfields, we invest in you--your growth, your wellbeing, your future.You'll join a flexible, supportive organisation offering:Competitive salary (including high-cost area supplement)Membership of the NHS Pension Scheme24/7 independent counselling supportCareer-long learning and development opportunitiesExcellent transport connectionsAccess to NHS and Blue Light discount schemesFree Pilates classesFull support and training to develop your skillsAnd so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.Job responsibilitiesPeople ManagementDirectly line-manage senior administrator(s) within the Division. This will include the provision of a broad range of HR areas of work including: recruitment; achievement and maintenance of performance and quality standardsMonitor key workforce indicators (sickness absence, turnover etc.) that affect productivity and work with line managers and the Human Resources (HR) team to address issues of concernPromote a high-performance culture by holding people to account within the DivisionProvide advice and guidance for staff who line-manage other staff within the Division and to become directly involved as and when requiredAnalyse current and future service activity and establish the workforce required to ensure the appropriate staffing skill/band mix for the delivery of service plansUndertake individual performance appraisals for directly line-managed staff within the Division and to ensure appropriate training plans are developed within the required timeframesBe responsible for ensuring that all staff are compliant with mandatory training requirementsTo promote high level leadership skills by demonstrating attributes consistent with the leadership qualities framework, and to promote and support the development of this these skills within the general management teamFinance and Service DeliveryAccountable to the Divisional Manager for the management of delegated budgets Accountable for the delivery of services within the agreed budgets, taking corrective action when expenditure deviates from plan.To manage and authorise resource and to ensure they are provided within financial resources.Accountable for validation and sign off for invoices against delegated budgets.To assist the Divisional Manager in the financial planning for the Division as a whole, undertaking investigations in specified areas as required.With the Divisional Manager, develop systems to ensure financial viability and which maximise income, control expenditure and deliver cost improvements and efficiencies within the Division.Responsible for the implementation of specific cost improvement programmes (CIPs) for the Division in line with corporate objectives.Identify sources of additional income and efficiency savings.Assist the Divisional Manager with the planning and delivery of the Divisions capital programme, assessing risk and establishing priorities for equipment replacement.Lead and direct the planning and organisation of departmental service plans and to be responsible for the delivery of the annual Division business plan.Risk management, patient involvement & clinical governanceResponsible along with Head of Nursing, Quality Partner and Division clinical leads for governance for the implementation & maintenance of the clinical and corporate governance framework for the Division within the Trusts framework.Support the Divisional Manager in the co-ordination of effective methods for determining patient/carer views on services provided, encouraging the patients/carers to participate in user strategy.Be responsible for investigating and responding to specific patient/ carer complaints as required, in line with Trust policy, ensuring a thorough investigation is undertaken, replies are produced to required standards in relation to timeframes and quality and ensure that they are sensitive to the needs of the patients and their families. Ensure lessons are learnt and corrective action is taken.Monitor incidents and risks within the areas of responsibility, ensuring risks are mitigated and escalated as appropriate thus improving patient and staff safety and reducing unnecessary costs and financial liabilities to the Trust.Undertake serious incident investigations as required.Undertake research and benchmarking work to identify areas of best practice to ensure continuous improvement and innovation.Represent the Division when required by actively participating in trust wide operational working groups.To provide operational support to the management of risk within the Division.To participate in Risk Assessments, taking action as appropriate.To co-ordinate the compilation of departmental risk registers.GENERAL DUTIESTo comply at all times with the requirements of the Health & Safety regulations under the Health & Safety at Work Act (1974) and to take responsibility for the health and safety and welfare of others in the working environment ensuring that agreed safety procedures are carried out to maintain a safe environment.To comply at all times with the Trusts Information Governance Policy. The policy sets out the accountability and reporting arrangements for Information Governance in the trust and how assurance is provided that the Trust continues to meet at least the minimum standards of information governance compliance required by the NHS Information Governance Toolkit.Disclosure and Barring Service (DBS) (formerly CRB) checks are now a mandatory part of the NHS Six Recruitment Check Standards for all staff whom, in the course of their normal duties, may have regular access to patients and children and/or vulnerable adults. Moorfields Eye Hospital NHS Foundation Trust aims to promote equality of opportunity for all with the right mix of talent, skills and potential. Criminal records will be taken into account for recruitment purposes only when the conviction is relevant and an unspent conviction will not necessarily bar applicants from being considered for employment. Moorfields Eye Hospital is exempt under the Rehabilitation of Offenders Act which outlines that convictions never become spent for work which involves access to patients. Failure to disclose any unspent convictions may result in the offer of employment being withdrawn or if appointed could lead to dismissal. The Disclosure Barring Service (DBS) has published a Code of Practice for organisations undertaking DBS checks and the trust has developed its own DBS policy in line with the guidanceThe trust has adopted a security policy in order to help protect patients, visitors and staff and to safeguard their property. All employees have a responsibility to ensure that those persons using the trust and its service are as secure as possible.It is the responsibility of all trust employees to fully comply with the safeguarding policies and procedures of the trust. As a Moorfields employee you must ensure that you understand your role in protecting adults and children that may be at risk of abuse. Individuals must ensure compliance with their safeguarding training.The trust is committed to a policy of equal opportunities. A copy of our policy is available from the human resources department.The trust operates a no-smoking policy.You should familiarise yourself with the requirements of the trusts policies in respect of the Freedom of Information Act and comply with those requirements accordingly.9. It is the responsibility of all employees to ensure that they comply with the trust infection control practises, as outlined in the Health Act 2008 and staff must be familiar with the policies in the trusts infection control manual, this includes the bare below the elbow policy. Employees must ensure compliance with their annual infection control training.10. All appointments within the National Health Service are subject to pre-employment health screening.11. It is the responsibility of all employees to ensure that they comply with the trust infection control practises, as outlined in the Health Act 2008 and staff must be familiar with the policies in the trusts infection control manual, this includes the bare below the elbow policy. Employees must ensure compliance with their annual infection control training.12. You are responsible for ensuring that all equipment used by patients is clean/decontaminated as instructed by manufacturers and in line with the infection control/guidelines protocol and policy.13. Any other duties as designated by your manager and which are commensurate with the grade.Please note: The role description is a reflection of the current position and may change emphasis or detail in the light of subsequent developments, in consultation with the post holder.Person SpecificationEducation / QualificationsEvidence of continued professional development within healthcare managementExperiencePrevious proven operational management experience in the NHS or similar environmentAble to demonstrate evidence of effective financial managementExperience of working with NHS service delivery targetsExperience of line managing individuals and/or a teamExperience of analysing data, facts and other evidence to identify problems and to propose and implement solutionsExperience of working with staff to effect change, requiring negotiating and influencing skillsExperience/understanding of the following areas: health and safety, risk management and clinical governanceDemonstrable record of achieving change in a health care settingBusiness planning experienceKnowledgeGood knowledge of NHS and healthcare policy; familiarity with recent political trends in health careKnowledge and awareness of NHS access targets and data requirementsSkills and abilitiesExcellent interpersonal skills with an ability to gain and sustain credibility with clinicians and managersAble to explain ways of working with team and line reports, motivating and developing staff and achieving requirements of the serviceAble to demonstrate organisational and prioritisation skills to achieve goals of the department and organisationAbility to demonstrate sound judgment and use of initiativeExcellent presentation, verbal and written communication skills and excellent IT skillsProactive, positive and enthusiastic attitude; approachable management styleResults orientated and able to deliver consistently against targets and deadlinesAbility to remain calm under pressureDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer nameMoorfields Eye Hospital NHS Foundation Trust£64,156 to £71,148 a yearper annum, pro rata incl HCAS #J-18808-Ljbffr