Salary: c. £40,000 (negotiable) – paid at 80% initiallyWorking Pattern: Fri–Sun (3 days) until September, then 4 days per weekZest4Talent are delighted to be recruiting a Customer Operations Manager for an established and rapidly growing adventure sports business.This is an exciting opportunity to join a company with a strong reputation, ambitious growth plans, and a real focus on customer experience and operational excellence.Working Pattern & SalaryThe role will start as a 3-day working week (Friday, Saturday and Sunday) until September, increasing to a 4-day week thereafter.Salary will be 80% of the full-time equivalent during this period, with the expectation of moving to a 5-day week within 12 months, when salary will return to the full rate.The RoleReporting to the Head of Operations, you will oversee the day-to-day site performance, ensuring smooth operations, excellent customer journeys, and high compliance standards.Key ResponsibilitiesManage daily site operations and customer experience deliveryAchieve KPI and service performance targetsPlan staffing rotas and support recruitment needsEnsure full compliance with safety and regulatory standardsLead team performance, reviews, and accurate record keepingSupport Customer Experience team development and apprenticesAbout YouYou will be organised, proactive, and an inspiring leader, ideally from a fast-paced, customer-focused environment such as hospitality, leisure, or visitor attractions.Interested?Please contact Michelle at Zest4Talent or apply today for an initial telephone interview.Zest4Talent are a specialist recruitment agency committed to equal opportunities and inclusivity. #J-18808-Ljbffr