A rare and exciting opportunity has become available for an experienced Workshop Manager to join our Nissan team in Crawley. Reporting to the Divisional Performance Manager, you will be responsible for collaborating and deputising for the Service Manager in the running of the Service department, ensuring the efficient and profitable performance of theservice workshop, and customer interface. You will maximise sales of parts and labour to franchise and non-franchise vehicles whilst providing the highest quality of customer service.

The Opportunity:

As a Workshop Manager, you will:

• Help to build a positive work environment, that is customer and colleague focused, which will help to create a cohesive team to take the business forward.
• Formulate and implement action plans to increase service performance and achieve service sales targets and agreed budgets.
• Achieve Technician productivity targets and ensure that Technicians are kept productive with adequate booking levels and ensure no bookings are delayed due to equipment failure.
• Regularly assess the teams skill level and expertise, agree training and development plans and ensure progress is monitored regularly.
• Develop technical skills and workmanship of the team to continually improve the quality of customer service and satisfaction.
• Achieve service department targets through reviewing weekly/monthly accounts, operating controls and composite figures.
• Ensure that credit is properly controlled and overdue accounts are promptly cleared.
• Be fully conversant with manufacturers warranty procedures and to liaise with warranty department to ensure they follow manufacturer and Hendy procedures.
• Ensure that all colleagues are familiar with the requirements of the warranty and quality systems and that work is carried out in accordance with those procedures.

The Rewards:

As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Access to car benefit scheme;
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 23 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Various perks and discounts with high street and online retailers and services.

About You:

• A proven track record of running a successful service department in a main dealer environment;
• The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives;
• Experience of developing and monitoring budgets;
• Strong communication and organisational skills with high levels of self-motivation;
• Up-to-date knowledge of vehicle and consumer legislation as well as FCA regulations; and
• A full UK driving licence. xbpsjku

The Company:

Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

If you possess the necessary experience and skills and would like to be part of Hendy Groups success, selectApply Now.