Hunter James Recruitment are assisting our client - a well-established organisation within the Commercial Vehicle (HGV) industry with their search for a Workshop Manager to join their fantastic team within thier site in Bournemouth

THE ROLE:

* Day to day management of the Workshop and Service department

* Improve and optimize on standards / performance of the service team through effective performance management and development

* Cultivate successful business culture focused on customer service excellence, customer retention and new business for both workshop and parts

* Optimize and improve customer service standards and ensure the departments run in according with company standards and key performance indicators.

* Operating to achieve a very high KPI standard including MOT Pass Rate / Breakdown results whilst maintain the company’s standard at all times

* Increase efficiency, effectiveness and profitability of the depots

* Regular review resources in order to meeting all servicing requirements to ensure that key performance indicators are met – consistently reviewing labour efficiency, labour sales, cost of sales, debtors.

* Carry out internal audits to ensures depots are fully complaint in terms of both ISO and Health & Safety

* Reporting directly to directors and keeping all parties updated with constant communication

* Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.

* Carry out internal audits to ensures depots are fully complaint in terms of both ISO and Health & Safety

* Advise on the need for investment if and when required within the depots

* Arrange and attend regular depot meetings to allow for a clear communication channel as well building great team relationships

THE CANDIDATE

* Experience in leading, managing and developing teams.

* Experience within the Commercial Vehicle sector is essential

* Excellent communication skills at all levels.

* Good Organisational Skills.

* An approachable personality

* Ability to focus efforts and prioritise work

* Attention to detail

* Client facing experience being able to manage client expectation

* Ability to work to tight deadlines under pressure

IN RETURN

The successful candidate will receive a competitive package plus great company benefits