Workplace Services Manager

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Wise May are looking for a proactive Workplace Services Manager to join a London Law Firm and manage the day-to-day and operational strategy for workplace services including floor support, health & safety compliance, records management, mail & logistics and property services.

This is a full time, permanent, office based position.

Workplace Services Manager duties and responsibilities:

Reporting in to the Head of Front of House & Workplace Services you will be responsible for driving continuous improvement in service delivery to support the organisations strategic objectives. Your key areas of responsibility will include:

Strategic Leadership & Service Excellence - Deliver continuous improvement and operational strategy for workplace services.
Operational Leadership and Management - Oversee all aspects of workplace services, maintain oversight of health & safety compliance, provide effective resource planning and support building maintenance projects.
People Leadership and Development - Develop and manage a high-performing, multi-skilled team of 6.
Financial and Supplier Management - Support budget management for workplace services, monitor and report on service usage and assist with supplier engagement and contract negotiations.
Change and Project Management - Assist with workplace transformation projects i.e. office moves, refurbishments and implementing new technologies.
Stakeholder Engagement and Collaboration- Work closely with other business support functions to ensure the efficient integration of workplace services with IT, property and facilities strategies.

Workplace Services Manager key skills and experience required:

Proven experience in workplace services, facilities and operational leadership within the legal industry is required.
Strong track record managing both in-house teams and outsourced service providers
Experience overseeing services such as mailroom, reprographics, records management, and floor support
Demonstrated ability to manage supplier relationships, contracts, and service level agreements
Solid knowledge of health & safety, compliance, and business continuity (IOSH/NEBOSH or equivalent)
Experience supporting workplace projects
Excellent organisational skills with the ability to manage multiple priorities and deadlines
Strong stakeholder management and communication skills
Experience with budgeting, cost control, and identifying service improvements

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Location:: Not Specified
Job Type:: FullTime
Category:: Other

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