Blue Arrow Derby are proud to be working in partnership with the global market leader in central heating units and they are looking to recruit a Workload Planning Controller to join their team on a full time, permanent basis.

Hours: Monday - Friday : 39.5hours per week

Salary: Competitive - Plus bonus up to £1,500

What will you be doing in the Workload Planning Controller role:

* Used an automated scheduling system to effectively balance workloads between field engineers and external partners, ensuring optimal use of available resources by planning, adjusting, and tracking scheduled tasks. * Managed downtime scheduling to coordinate workloads across both field teams and the contact centre, ensuring resources were used efficiently. * Took ownership of calendar management and upkeep, maintaining planned workloads and managing capacity releases through Salesforce and Monet. * Leveraged data from dashboards, reports, and workflows to support effective scheduling for both field and contact centre teams. * Followed established processes to ensure accurate alignment between data management and how different types of work were scheduled. * Worked closely with field and contact centre managers to recommend resource allocation and ensure schedules were followed correctly.

Previous experience and requirements: * Hands-on experience with automated scheduling tools is essential. * Demonstrated abili...