Our Client: Our client supports over 250,000 end users across 1,100 sites, providing network connectivity to a range of critical defence services across the UK. They are committed to technology innovation and have a long and proud history of supplying digital solutions that provide secure, scalable and cutting-edge services to enhance the UK's critical infrastructure. Your Role: You will be responsible for delivering comprehensive monitoring and technical support across the client's infrastructure, ensuring efficient handling of incidents and service requests. This includes performing both proactive and reactive server administration to maintain system stability and performance. Additionally, you will plan, coordinate, and implement infrastructure changes in line with client expectations and in accordance with established ITIL change management processes. Working closely with stakeholders, you will assess user requirements and translate them into accurate, cost-effective technical specifications that support operational objectives. You will also install, configure, and thoroughly test operating s...