WFM Intraday & Scheduling Planner

6 Days Old

Title: WFM Intraday & Scheduling Planner Salary: Competitive
Location: Wrexham Why work with us: Were looking for a detail-oriented and proactive WFM Intraday & Scheduling Planner to join our dynamic team. In this critical role, you will be responsible for monitoring intraday performance, managing agent schedules, and ensuring alignment between staffing and real-time operational needs. You will have a proactive approach, providing real time insight and solutions. Your work will help us maintain service levels, optimize efficiency, and deliver exceptional experiences to our customers. What we do: Were the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (whos still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta. Working closely with the Workforce Head of Operational Planning your job is to create scheduling plans to achieve the optimum outcome for service levels based on the forecasted workload. Your passion for ensuring that we have the ...
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Location:
Wrexham
Salary:
not provided
Category:
Management & Consultancy

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