Location: Norfolk (Field-based)
Salary: £51,400
Hours: 37 per week, MondayFriday
Contract: Permanent

About the Role
We are seeking an experienced Voids Officer to lead and manage a large trade team within our clients Direct Labour Organisation (DLO). This role is pivotal in delivering a high-quality void refurbishment programme, ensuring empty homes are brought up to standard efficiently and cost-effectively. You will oversee day-to-day operations, manage budgets, and drive continuous improvement across the voids service.

Key Responsibilities

• Manage and coordinate a large in-house trade team (16+ staff) to deliver void works.

• Conduct full property surveys (pre- and post-inspections) and specify required works.

• Ensure compliance with health and safety legislation and foster a positive safety culture.

• Monitor performance, budgets, and quality standards to achieve value for money.

• Resolve complaints and contractual issues effectively.

• Prepare estimates, tender documentation, and manage works orders.

• Drive innovation and continuous improvement within the voids service.

• Participate in the out-of-hours management rota (including weekends).

What Were Looking For

• Strong organisational and leadership skills with the ability to manage a busy, reactive workload.

• Excellent communication and problem-solving abilities.

• Commercial awareness and sound judgment in decision-making.

• Experience managing voids and repairs services to a high standard.

• Proven track record of leading multi-disciplinary teams in a complex environment.

• Knowledge of housing legislation, health and safety regulations, and best practice.

Qualifications & Requirements

• HND in Building Construction/Surveying or equivalent.

• Professional qualification (e.g., CIOB or RICS) desirable.

• NEBOSH Certificate or similar in Health & Safety desirable.

• Full UK driving licence and business-use insurance.

What's on Offer

• Competitive salary.

• 25 days annual leave (rising to 30 days over 5 years).

• Generous pension contribution.

• Access to employee rewards and discounts.

• Training and development opportunities.

• Autonomy to make decisions and deliver results.

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