Venue General Manager

New Yesterday

Company Description

Title: Venue General Manager
Location: Bristol
Salary: £60k
Benefits:
28 Days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 weeks enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels
Pension and life insurance
Discounts available on our Perkbox app; high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme
Are you an entrepreneurial hospitality leader with a passion for delivering exceptional venue experience? Do you want to influence and manage one of the most exciting, opportunities in North Bristol in recent times? Then we might have the challenge you are looking for.
We are developing Bristols first food hall with a packed entertainment programme in the heart of Brabazon, the new playground for Bristols next generation . A place for enjoyment, entertainment, learning and a launchpad for business. A place to live, work and to enjoy the best that life has to offer.
Background & Context
Brabazon is located on Filton Airfield The birthplace of Concorde and supersonic travel a thriving new district for Bristol. Across 400 acres, Brabazon will evolve into the most exciting and sustainable new city neighbourhood in the South West, with independent shops, new restaurants, leafy parks and vibrant public squares.
TL Developments will deliver up to 6,500 homes, creative workplaces, three schools, community facilities and a range of leisure, retail and cultural spaces.
The Meanwhile Space
The Meanwhile Space is not only an early activation but a major cultural and social anchor for the emerging neighbourhood. YTL is delivering the development as part of its long-term placemaking ambition for Brabazon, and BaxterStorey will operate the F&B destination. Together, we intend to host more than 100 events per year, covering food, music, culture, sport, wellness and community programming. This frequency and variety mean the space must feel like a dynamic, continuously evolving destination that showcases the energy, creativity and social life that Brabazon will become known for.
We believe that it is our people that set us apart, thats why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

Job Description

As the General Manager you will be responsible for the overall leadership, commercial performance, and operational excellence bringing together independent food traders, high-volume hospitality, events and community-driven experiences in the heart of the new town of Brabazon. You will input from conception through to operational delivery, a great opportunity to make a real difference in one of the most exciting projects in the Southwest.
The role combines strategic leadership with highly visible operational management the senior on-site leader, balancing hospitality standards, operational delivery, stakeholder relationships, and team culture within this fast-paced, high-footfall environment.
Provide overall leadership and direction across multiple hospitality outlets including bars, restaurants, cafés, events and community spaces.
Create a positive, inclusive, and high-performance team culture.
Curation and delivery of a packed events programme, from regular locally delivered performances to encourage consistent foot fall, sports fan zone experiences through to large-scale live and high-profile events.
Support live activations, brand partnerships, and seasonal campaigns.
Build strong relationships with independent food traders, acting as primary operational partner and support.
Engage with local charities, small business and communities, to ensure the venue is supporting local.
Ensure compliance with licensing, health & safety, and regulatory requirements.
Maintain exceptional service standards aligned with premium guest and client expectations.
Lead from the front during peak trading and major events while ensuring consistent operational execution.
Hold accountability for site-level financial performance including revenue, labour, and controllable costs.
Ensure operational readiness for special events and peak trading periods.
Full ownership of venue-wide P&L, forecasting and financial performance.
Driving profitability through smart programming, cost control and commercial innovation.
Reporting performance across all revenue streams.
Ensuring compliance with leases, management agreements and contracts.

Qualifications

Experience as a General Manager or Senior Operations Manager within hospitality, food halls, events venues, stadia or high-volume restaurants and pubs.
Experience managing complex, multi-outlet environments with a range stakeholder.
Strong commercial and financial acumen. Full ownership of venue-wide P&L, forecasting and financial performance.
Driving profitability through smart programming, cost control and commercial innovation.
Clear communication of reporting performance across all revenue streams to a range of stakeholders.
Ensuring compliance with leases, management agreements and contracts.
Proven leadership of large operational teams, demonstrating the ability to lead, innovate and create a positive workplace culture in line with BaxterStorey values.
Experience working with independent operators or multi-brand environments desirable.
Excellent problem-solving and decision-making skills under pressure.
Personal Licence Holder and ability to act as DPS if require (or willingness to undertake)

Additional Information

For almost 20 years, for every client, in every location (whether thats an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you dont meet all requirements, wed like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
Join us and bring your unique perspective to our team.

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Location:
Bristol
Job Type:
PartTime

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