Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Director of Software & Cloud Services Vendor Management is responsible for the optimization of software and cloud service vendors across the enterprise. This role ensures vendors deliver measurable business value, contractual commitments are met, risks are managed, commercials optimized-while enabling innovation and speed. In this role you play a critical part in ensuring our technology vendors deliver high quality services, meet contractual obligations, deliver cost saving efficiencies and align with our organization's strategic objectives. You will serve as primary point of contact between software & cloud vendors and internal stakeholders, managing vendor relationships, mitigating risks and identifying cost optimization opportunities. Key Responsibilities

Define and execute the enterprise vendor management strategy for software, SaaS, PaaS, and IaaS providers Drives substantial cost optimization across the estate through right-sizing, usage analysis, consolidation, and renegotiation Drive Software Rationalization opportunities inline with technology strategyCommercial contract management of key contracts ensuring proactive engagement Partner with Procurement and Legal on contract renewals, amendments and go to market strategies including RFP and RFI's Ensure contracts align with business needs, SLAs, and financial control Act as a trusted advisor to senior leaders on vendor capabilities, risks, and tradeoffs Resolve escalations related to vendor performance, delivery issues, or disputes Align vendor roadmaps with internal technology and business strategies Be a senior member in the Technology Vendor Performance & Optimization team Manage a team of software deal advisory and commercial analytics experts Stay abreast of industry trends and emerging technologies

Required Qualifications

15+ years of experience in vendor management, IT management, sourcing, or technology operations Highly credible hands‑on software vendor management experience, confident to deep dive into a product and vendor capabilities experience managing vendors in financial services, regulated or complex enterprise environments Strong experience managing software and cloud service vendors (e.g., SaaS, hyperscalers, enterprise software) Proven track record negotiating complex, high‑value contract renewals Proven track record of delivering substantial software rationalization cost saving initiatives Deep understanding of cloud consumption models, licensing structures, and SLAs Experience partnering with Legal, Security, Finance, and Procurement Strong analytical, communication, and executive‑level presentation skills

Preferred Qualifications

Familiarity with cloud financial management (FinOps) practices Experience transforming vendor management functions Background in IT, engineering, or technology leadership Relevant certifications (e.g., ITIL, FinOps, cloud certifications)

Education

University degree or equivalent experience operating in a similar role

This job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi's EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr