Underwriting Operations Manager (12-month Contract) | £1,000 per day (umbrella) | London (Hybrid)

A leading insurance organisation is seeking an experienced Underwriting Operations Manager to oversee end-to-end underwriting processes and drive operational efficiency across the business.

Responsibilities

• Manage the full underwriting lifecycle: submission, quote, bind, and post-bind processes
• Lead and develop an onshore team (approx. 7) and offshore support team (approx. 20), ensuring service levels and operational excellence
• Provide accurate and timely data to key stakeholders, including Underwriting and Finance
• Drive process improvements and sponsor technology enhancements (automation, AI)
• Deliver management information (MI) and insights on operational performance, data quality, and efficiency
• Ensure compliance with regulatory and governance requirements within the Lloyd’s market
• Act as deputy for the Head of Underwriting Operations when required

Skills & Experience

• Proven experience in underwriting operations and process management within the Lloyd’s or insurance market
• Strong leadership skills with experience managing onshore and offshore teams
• Track record of implementing process improvements and technology solutions
• Ability to manage budgets and resource planning effectively
• Excellent stakeholder management and communication skills
• Knowledge of regulatory and compliance requirements in insurance

Package

• £1,000 per day (umbrella)
• 12 months minimum
• Hybrid working model (3 days office / 2 days WFH)
• Opportunity to lead operational transformation in a dynamic environment