• JOB TITLE: In Life Retention Administrator

• SALARY:£30,609

• LOCATION(S):Watford

• HOURS:Full-time

• WORKING PATTERN:Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Watford office

About this Opportunity

The role will provide administrative support for the continued growth and development of our rapidly growing business and desire to retain our current customers, drivers and live vehicle contracts. The Team provides crucial internal support for the management of vehicle contracts to existing customers and new employers providing further opportunity to work closely with the new business team for potential growth. The management of, P46’s and reduction/deduction reports in a professional, efficient and timely manner. Working collaboratively and alongside the Implementation Admin Team to enable cars to stay on the road and help with expanding our fleet.

About us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information

What you’ll need

• Personal presence and credibility; demonstrating enthusiasm and self-motivation with excellent communication skills

• A high level of IT literacy; with a robust knowledge of Excel, Word and online systems with tenacity to see multiple tasks through to successful completion at any given time

• Strong attention to detail with an excellent customer service ethos with the ability to work to tight deadlines

• Regular communication with all internal parties involved in a novation to ensure the employer and employee(s) are kept up to date, as well as internal colleagues to ensure we have the accurate and sufficient information to undertake the novation

• Complete the necessary novation and contract rewrite process in Back Office to novate a vehicle to another employer and then ensuring all open cases within Salesforce have been moved to the new employer

• Communicating with all relevant teams to ensure they are aware of the completion of a novation(s) so they can then complete any necessary processes for their area i.e. IT, reduction reports and advising Howden’s to ensure the employees insurance documentation is updated accordingly

And any experience of these would be really useful

• Experience of managing an incoming mailbox and open tasks in Salesforce for the novations queue to be handled professionally and efficiently with assistance provided by internal teams who will help to respond to customers

• Any experience of handling novations (customer to customer, customer to new customer inc. bulk novations) caseload with support from the Implementation Admin team when required. Produce and issue all required documentation for a novation – salary sacrifice agreements, novation agreements and other required Legal paperwork (if required

• Liaising with the Credit Management team to check sufficient credit is in place for a novation(s) to proceed and calculation the comparison of gross cost reductions to assist the employee in understanding if there is any impact on them moving their vehicle to their new employer

• Experience of assisting with the completion of P46’s for allocated customers for accurate and timely reporting to HMRC as well as manual reduction and deduction reports on a monthly basis.

• Creating and supply the weekly reports - CPC order and delivery report in line with requirements

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 22 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose?

Apply today.