Travel Operations and Customer Services Consultant

£30,000 + Great Benefits

Hybrid - Central London

Our client is a luxury niche tour operator who specialise in luxury villa holidays.

Due to growth and expansion, they are now seeking a Travel Operations and Customer Services Consultant to join the team.

This is a pivotal role handling all exceptional customer service queries, providing destination and operational support.

Previous travel experience is required in a similar role providing after sales support, customer services and resolving complaints is essential.

The role is offered on a hybrid basis working Monday to Friday, 9-5.30 with no weekends.

Travel Operations and Customer Services Consultant Responsibilities:

Manage all customer interactions post sales ensuring a smooth personalised experience

Serving as the main point of contact for the client

Resolving any issues that arise whilst customers are on tour, liaising with supplier's and guides

Conducting training for agent partners

Onboarding new villa partners

Travel Operations and Customer Services Consultant Experience Required

Exceptional customer service skills gained within the travel industry in a similar role dealing with complaint handling

Experience in dealing with complaints with empathy aiming for high satisfaction and client retention

A high standard of verbal and written communication skills

Ability to relate to experienced and discerning travellers

Travel Operations and Customer Services Consultant Salary and Benefits

Base Salary of £30,000 based on experience

Hybrid working

23 days annual leave + 8 bank holidays

Career progression

Flexi time

Birthday off

In house social and well being team

Free annual travel insurance

2 volunteer days per year

To apply for this Travel Operations and Customer Services Consultant role, please forward your CV and a member of the team will be in touch to discuss the role and company