Travel Customer Service Team Leader
20 Days Old
Our client, a multi award-winning cruise company, is looking for an experienced Travel Team Leader to join their post booking service team based in Altrincham. This is an amazing opportunity to lead a dynamic group of travel professionals and contribute to delivering exceptional cruise experiences.
You’ll play a pivotal role in overseeing the daily operations of the post booking services team ensuring the delivery of personalised, high-quality service while motivating and guiding the team to meet and exceed customer expectations.
Our client's ideal candidate will have previous experience in a similar role within travel, will be GDS proficient and ideally with a background in the airline industry.
The is an office based role offering a competitive salary of up to £35k with sociable working hours. Benefits include private healthcare, discounted holidays, FAM trips, annual company events and a paid day off on your birthday!
If this role is of interest to you, please apply online.
Role of Travel Customer Service Team Leader:
* Lead, coach, and develop your team to deliver outstanding customer service and achieve team goals
* Monitor team performance, providing feedback, training, and support to enhance skills and productivity
* Manage complex customer enquiries and escalations, ensuring timely and effective resolution
* Oversee booking changes, documentation, and administration processes to maintain acc...
- Location:
- Altrincham
- Salary:
- £33,000 - £35,000 /annum plus excellent benefits
- Category:
- Management & Consultancy
