Transport Controller Nights 2025
New Yesterday
Highly Competitive Pay Rate
Free Site Parking
Shift Pattern: 4 on / 4 off (continental)
Hours: 7:00pm – 7:00am (occasional 9:00pm–9:00am cover required)
Pay: £14.68 per hour
The Opportunity Our client is offering an excellent opportunity to join a fast-paced and growing transport business, working as part of a high-energy night shift team. While transport planning is a key part of the role, outstanding customer service is at the heart of everything they do. For this reason, we are prioritising attitude, enthusiasm, and strong communication skills over direct industry experience.
The Role Reporting to a Team Leader, you will act as the first point of contact for customers and drivers, ensuring a smooth end-to-end service. The role requires flexibility, strong organisation, and the ability to communicate clearly and professionally via phone and email in a fast-paced environment.
You will be responsible for delivering a high level of service at all times, working proactively to ensure customer satisfaction and efficient service delivery.
Key Responsibilities
Deliver excellent customer service to both clients and drivers
Respond to customer requests professionally and efficiently
Allocate jobs to drivers and plan routes to meet response time targets
Maintain continuous communication with customers and drivers throughout the process
Handle live customer complaints calmly and professionally
Accurately cost and price jobs in line with agreed processes
Monitor and manage real-time resource availability
Act as a professional point of contact via inbound and outbound calls and email
Candidate Requirements
Strong work ethic with excellent attention to detail and accuracy
Proven customer service experience in a fast-paced environment
Experience in service delivery or remote resource management (desirable)
Confident problem-solver able to work with minimal supervision
Strong communication and rapport-building skills
Good administrative and basic computer skills
Positive attitude with the ability to adapt to change
Cost-conscious mindset with a focus on business priorities
Ability to commit to night shifts on a long-term basis
Hours of Work
7:00pm – 7:00am
4 on / 4 off continental shift pattern
Weekend working included as per rota
Benefits
Competitive hourly pay
Company pension scheme
Health and wellbeing programme
Sick pay
On-site parking
Casual dress code
Employee store discounts
- Location:
- Tamworth
- Salary:
- £14.68 /hour
- Job Type:
- FullTime
- Category:
- Customer Services
