Training and Quality Assurance Programme Lead (Marketing, Fundraising & Communications)

2 Days Old

Training and Quality Assurance Programme Lead (Marketing, Fundraising & Communications)
Location: Flexible across the UK
Salary Range: £38,211 - £40,772 per annum (plus ILW, £3,344, if residing & working in London) (DOE)
Hours: 35 per week
12 months Fixed Term Contract

Do you love face-to-face and telephone fundraising? Are you an inspirational storyteller and creative trainer with an eye for high quality fundraising? We're looking for a subject matter expert who can lead on the creation of engaging, relevant and bespoke programmes of training and quality assurance. You'll be supporting our incredible internal and external fundraisers to help them achieve our high standards. We're particularly looking for someone who has experience working with face-to-face and telephone fundraisers. We'd love to meet with people who thrive in cross-functional environments and who enjoy using a variety of resources and media to upskill staff.

A day in the life of our Training and Quality Assurance Programme Lead

In this busy role you'll help manage risk, protect our reputation, and ensure compliance with the Fundraising Promise and code. You'll focus particularly on higher-risk, highly regulated activities like face-to-face and telephone fundraising, including those delivered by professional fundraisers and third parties.

This role designs and delivers inspiring, high-quality training for fundraising staff and professional fundraisers. You'll motivate fundraisers to represent the organisation confidently and meet fundraising goals as well as our high standards.

You'll also help design and embed monitoring and due diligence tools for those high-risk, highly scrutinised fundraising activities. Following our internal policies and procedures, you'll lead quality audits and other monitoring activities. You'll then help us identify where we or our partners need to change or improve through clear and relevant reporting. You will also support colleagues to implement appropriate solutions where relevant to ensure lessons are learned and risk is mitigated.

Significant daily focus will be on maintaining strong, collaborative relationships with marketing, fundraising, and agency partners. You'll provide expert advice to ensure campaigns and supporter communications meet industry standards, internal policies, and regulatory requirements. Delivering evidence-based quality assurance reports to senior stakeholders to support informed risk decisions. You'll contribute to the ongoing development of the quality assurance framework that underpins our training programmes.

This is a pivotal role that will advance the development and execution of training and compliance across the marketing and fundraising directorate. You'll play a central role in shaping the future of our work, leading with purpose in a values-driven organisation.

To be our successful Training and Quality Assurance Programme Lead you'll need: A track-record of working in dialogue/public fundraising channels like face-to-face and telephone.
Demonstratable knowledge of standards, regulations, and legislation affecting fundraising and the charity sector. Appling this knowledge to implement risk evaluation and quality assurance tools. Assessing and monitoring compliance with relevant standards.
Excellent time-management and organisational skills. Ability to work independently and deliver a varied workload to (sometimes tight) deadlines.
A collaborative mindset; with strong negotiation and influencing skills. A confident communicator who can lead, inspire and motivate people to deliver quality outcomes. Ability to build mutually beneficial working relationships.
Demonstrable experience of designing / delivering robust, inclusive and accessible learning, upskilling and training to colleagues.
Interested? Closing date for completed applications is 23:59 on Thursday 22nd January 2026 . Interviews to follow soon after.

In return for your commitment and expertise, you'll get: Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days (per annum).
Pension scheme: Up to 6% contributory pension.
Learning & Development: A range of career & learning opportunities.
Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
Wellbeing: Peer Supporters, CiC (EAP) & Headspace App.
Cycle2Work: Lease a bicycle through the scheme .
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders

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Location:
London
Salary:
£40,000
Job Type:
FullTime
Category:
Arts And Entertainment;Manufacturing;Management;Education

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