You’re an all-rounder: a great communicator with strong organisational skills and the ability to get things done. You believe that everyone deserves great customer service. You may have no experience of Housing, but you’re looking to build a career helping to deliver a service that people need. About us We’re the Service Improvement Team at Barnet Homes. We help customers to resolve complex issues that concern their housing, and we deliver service improvement projects that help teams to deliver what our customers need. We're a team with a great track record of developing new staff members. Our offer As a Trainee Service Improvement & Correspondence Officer, you will: Complete members’ enquiries (VIPs), Ombudsman responses and Stage 2 complaint responses to a high standard - to provide updates and advice about residents' complex housing issues. Support service improvement projects to help address issues for residents and for teams. This may involve: Supporting high-level meetings within the Housing Options Service, maintaining action plans, and pushing for progress with these actions outside of the meeting cycle. Presenting data within clear graphs and tables, and creating Powerpoint presentations for different audiences. Producing clear, easy-to-follow procedures and...