This role sits at the heart of TikToks e-commerce engine. Youll own complex seller issues, work across governance and logistics teams, and play a key role in keeping the marketplace running smoothly as TikTok Shop scales across EMEA.Its a hands-on operations role with real responsibility from day one. Youll be trusted to make decisions, manage escalations end to end, and apply sound judgement in fast-moving situations.About TikTokTikTok is one of the worlds fastest-growing platforms, reshaping how people discover content, creators build audiences, and brands sell online.TikTok Shop brings commerce directly into the app, blending content, community, and conversion. Behind the scenes, strong operations and governance teams ensure sellers, creators, and customers have a reliable and trustworthy experience at scale.This team plays a critical role in that.ResponsibilitiesYoull act as the bridge between governance, logistics, and wider operational teams across EMEA.Key responsibilities include:Owning and resolving complex seller issues and escalations from start to finishActing as a key escalation point between governance and logistics teamsManaging and prioritising tickets, applying strong business context and judgementWorking closely with cross-functional teams to unblock issues quicklyMonitoring performance metrics such as SLA, resolution times, and quality indicatorsIdentifying repeat issues and contributing to process improvementsSupporting the smooth expansion of TikTok Shop across EMEA marketsEscalating high-risk or sensitive cases clearly and decisively when neededThis is a role for someone who likes ownership, structure, and solving problems properly, not passing them on.QualificationsWere open on background, but youll likely bring:At least 1 year of experience in operations, support, escalations, or platform environmentsExperience handling tickets, cases, or complex issues under pressureConfidence working with data, metrics, and basic reportingStrong attention to detail and follow-throughClear written and verbal communication skillsComfort working across teams and time zonesExperience from tech platforms, marketplaces, or large digital businesses is a strong plus.Additional European languages are helpful but not required.Why TikTok?Work on a product used by millions across EMEAHigh visibility role with real operational impactExposure to how a global marketplace scales at speedStrong learning curve across governance, logistics, and platform operationsJoin a growing team where ownership and good judgement are genuinely valuedThis is a solid step for someone looking to build long-term operations experience inside a top-tier global tech company.JBRP1_UKTJ