Third Line Support

1 Days Old

Job Description

Why Join Us?

  • Lead the technical delivery of complex IT and AV infrastructure solutions across varied industries.
  • Be the go-to escalation point and mentor for junior and mid-level engineers.
  • Design, implement, and optimise integrated solutions covering cloud, comms, AV, access control, and security.
  • Work from a modern, collaborative onsite environment in a business that values long-term client relationships.
  • Enjoy autonomy, influence, and responsibility in a role where your technical leadership makes a difference.


Key Role Responsibilities

  • Lead the planning and implementation of advanced infrastructure and technology solutions.
  • Resolve high-level technical issues and provide expert guidance to 1st and 2nd line teams.
  • Oversee complex projects including systems upgrades, migrations, and integrations.
  • Collaborate with clients, vendors, and internal teams to ensure successful outcomes.
  • Contribute to ongoing process improvement, documentation, and internal standards.


Key Attributes Required

  • 5+ years’ experience in a senior support or 3rd line role, ideally with project delivery experience.
  • Deep technical understanding of infrastructure, networking, cloud platforms, and AV systems.
  • Strong communication and leadership skills to support mentoring and team collaboration.
  • Proven ability to manage multiple workloads and client demands under pressure.
  • Adaptable, solutions-focused, and committed to delivering service excellence.

Location:
Alderley Edge
Category:
Manufacturing

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