Third Line Support
1 Days Old
Job Description
Why Join Us?
- Lead the technical delivery of complex IT and AV infrastructure solutions across varied industries.
- Be the go-to escalation point and mentor for junior and mid-level engineers.
- Design, implement, and optimise integrated solutions covering cloud, comms, AV, access control, and security.
- Work from a modern, collaborative onsite environment in a business that values long-term client relationships.
- Enjoy autonomy, influence, and responsibility in a role where your technical leadership makes a difference.
Key Role Responsibilities
- Lead the planning and implementation of advanced infrastructure and technology solutions.
- Resolve high-level technical issues and provide expert guidance to 1st and 2nd line teams.
- Oversee complex projects including systems upgrades, migrations, and integrations.
- Collaborate with clients, vendors, and internal teams to ensure successful outcomes.
- Contribute to ongoing process improvement, documentation, and internal standards.
Key Attributes Required
- 5+ years’ experience in a senior support or 3rd line role, ideally with project delivery experience.
- Deep technical understanding of infrastructure, networking, cloud platforms, and AV systems.
- Strong communication and leadership skills to support mentoring and team collaboration.
- Proven ability to manage multiple workloads and client demands under pressure.
- Adaptable, solutions-focused, and committed to delivering service excellence.
- Location:
- Alderley Edge
- Category:
- Manufacturing
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