Test and Release Manager – Customer Engineering Location: Bristol, GB | London, GB Job Purpose The Test and Release Manager – Customer Engineering is responsible for planning and managing end-to-end testing and release activities across the Customer Engineering estate, with Salesforce Financial Services Cloud (FSC) at its core. Operating as an individual contributor, the role owns quality and release outcomes across Salesforce‑led customer service journeys and the integrated systems that support them, from initial unit testing through to system, integration and business user acceptance testing (UAT). It ensures changes delivered via Salesforce FSC configuration, custom development, integrations and downstream systems are robust, compliant and aligned to business and regulatory expectations. Duties/Responsibilities

Plan, coordinate and oversee all test phases (unit, system, integration and business UAT) for changes impacting Customer Engineering platforms, ensuring alignment of scope, timelines and entry/exit criteria across teams. Define and maintain the test strategy for Salesforce FSC and related customer service journeys, covering configuration, custom Apex, Lightning components, flows, validation rules, APIs and integrations. Design, implement and maintain automated tests for Salesforce FSC and integrated systems, embedding test automation into CI/CD pipelines to minimise manual testing and accelerate feedback. Own the scoping and planning of releases within Customer Engineering, including the definition of release content, risk assessment and readiness criteria. Conduct release readiness reviews, providing input to go/no‑go decisions based on test results, risk profile, defects and business impact. Work with the Release and Environment Manager, Development and QA teams to ensure appropriate non‑production environments, data and configuration are available and aligned to support end‑to‑end testing and release activities. Monitor Salesforce FSC and integrated system health, along with release and test process performance, identifying opportunities for improving quality, efficiency and automation coverage. Provide clear, timely communication to IT and business stakeholders on test and release status, risks, issues and dependencies.

Skills, Knowledge and Experience

Proven experience in testing Salesforce solutions, including FSC data models, configuration, customisation and integration. Hands‑on experience with Salesforce testing, including flows, validation rules, Apex, Lightning components and APIs. Significant experience planning and managing end‑to‑end test activities (unit, system, integration and UAT) in complex, integrated environments, ideally within financial services. Experience implementing and maintaining test automation for Salesforce and integrated systems, embedded into CI/CD pipelines. Familiarity with automation frameworks and scripting/coding languages (e.g. Apex, C# or equivalent) and with cloud‑based infrastructure and managed services. Strong understanding of modern quality practices such as shift‑left testing, TDD/BDD, risk‑based testing, pairing and collaborative ownership of quality. Knowledge of waterfall and lean agile software development and testing lifecycles and methodologies (Scrum/Kanban). Strong analytical and problem‑solving skills with the ability to see across systems and processes, recognise patterns and identify opportunities to improve quality and efficiency. Excellent communication and stakeholder management skills; able to influence, facilitate and negotiate with distributed, cross‑functional teams and business stakeholders. Ability to deliver under pressure and to tight timescales, managing multiple releases and test activities simultaneously in a constantly changing environment. Curious, proactive and committed to continuous learning, particularly within the Salesforce ecosystem and emerging AI‑enabled testing tools.

Qualifications

Degree level qualification in an IT, technical or scientific subject, or demonstrable experience working at an equivalent level. Salesforce and/or testing certifications (e.g. Salesforce Certified Administrator/Platform Developer, ISTQB). Technical release management and/or environment management qualifications advantageous.

Benefits We offer a competitive salary and comprehensive rewards package including a generous pension and bonus scheme, income protection, private medical insurance and life assurance. Additional benefits include training, flexible working and opportunities to grow and develop professionally. #J-18808-Ljbffr