Apply (by clicking the relevant button) after checking through all the related job information below. Tenancy Sustainment Officer (Housing Officer) Location: Congleton Hours: 37.5 hours per week Salary: £27,085.50 per annum Working pattern: Rolling rota (flexibility available) 1 week earlies / 1 week lates 1 weekend in every 4 Shifts: 07:30–15:30 or 12:30–20:30 About the Role We are looking for an experienced and motivated Tenancy Sustainment Officer to join our client's housing team in Congleton. This role has a strong housing management focus and is ideal for someone who enjoys managing tenancies, ensuring compliance, and supporting residents to sustain their homes. You will manage a small portfolio of supported tenancies and take the lead on rent, tenancy enforcement, and compliance, working closely with internal teams and external partners. This role is particularly well suited to candidates looking to progress or specialise as a Housing Officer or Tenancy Officer. Key Responsibilities You will: Manage 13–14 tenancies across supported accommodation Lead on rent arrears management, payment plans, and income maximisation Handle tenancy breaches, including ASB letters, warnings, notices, and enforcement action Complete tenancy sign-ups, reviews, and sustainment work Carry out needs assessments, risk assessments, and property inspections Monitor Health & Safety and compliance, escalating issues as required Work with internal teams and external agencies to support tenancy sustainment Maintain accurate case notes and e-records in line with GDPR requirements Uphold safeguarding procedures and support vulnerable residents appropriately Act as a local point of expertise on rent, tenancy agreements, and housing compliance About You We’re looking for someone who: Has experience working in a supported accommodation or housing environment Has good knowledge of housing legislation, tenancy management, and rent arrears Is confident managing ASB, notices, and tenancy enforcement Understands safeguarding, Health & Safety, and compliance requirements Is organised, self-motivated, and comfortable working independently and lone-working Can demonstrate empathy alongside professional boundaries Has strong IT skills, including Microsoft packages and internal systems Is able to travel between sites as required (car user essential) Qualifications CIH Level 3 or equivalent housing qualification (desirable), or willingness to work towards Enhanced DBS with Adults Barred List (required) Interested? xehkeey Apply now to join a values-driven organisation where you can make a real difference through high-quality housing and tenancy management.