Location: Edinburgh (Office-based) Pay: £13.50 per hour + holiday pay accrual Duration: 2 months with possibility of extension Hours: 37.5 hours per week, rota basis Monday to Wednesday: 8:00am - 4:30pm with a one hour lunch break Thursday & Friday: 9:00am - 5:30pm with a one hour lunch break Saturday: 8:00 am - 4:00 pm with a 30 minute lunch break. 2 / 4 Saturdays per month Requirement: Valid DBS certificate Start: Immediate availability essential About the Role We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals . You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit. What You'll Be Doing Greeting and assisting customers throughout the application process Supporting applicants with completing and checking forms Collecting biometric data and required documentation Following structured administrative and filing procedures Using a computer-based system to guide workflow Handling customer queries and complaints with diplomacy and confide...