Location: Cardiff Pay: £13.50 per hour + holiday pay accrual Duration: 3 months with possible extension Hours: 37.5 hour week - rota basis - Monday to Friday - 8.30am - 4.00pm, 8.45am - 4.45pm, 9am - pm Requirement: Valid DBS certificate Start: Immediate availability essential About the Role We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals . You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit. What You'll Be Doing Greeting and assisting customers throughout the application process Supporting applicants with completing and checking forms Collecting biometric data and required documentation Following structured administrative and filing procedures Using a computer-based system to guide workflow Handling customer queries and complaints with diplomacy and confidence What We're Looking For You'll thrive in this role if you have: Proven experience in a customer-facing role The ability to stay calm and professional under pressure A ...