We are recruiting an experienced Telesales Team Leader to join a fast-paced sales environment. This is a key leadership role focused on driving telesales performance, appointment generation, KPI achievement and team development within a high-volume inbound and outbound sales operation.This role suits someone with experience in sales leadership, telesales supervision, inside sales or team management who thrives in a target-driven environment.We offer a competitive annual salary plus the opportunity to earn up to 40% of salary through commission and bonus, making this an excellent opportunity for an experienced sales leader looking to drive performance and maximise earning potential.About the RoleLead and support a Telesales Team focused on converting inbound and outbound enquiries into qualified appointments for the New Business team. Youll drive daily performance, support operational delivery, and ensure consistent achievement of sales targets.Key Responsibilities Lead and support a telesales team within a high-volume sales environmentDrive team performance to deliver consistent, high-quality appointment generationCoach, develop and support individuals through ongoing performance managementSet, monitor and deliver KPIs and sales targets in line with business objectivesMonitor performance trends, identify gaps, and implement improvementsSupport lead generation activity and ensure accurate qualification of opportunitiesMaximise CRM usage for accurate data, tracking and reporting. Provide clear performance updates and insights to stakeholdersSupport process improvement and operational efficiency across the teamAssist with recruitment, onboarding and training of new startersManage resource planning and attendance to ensure adequate team coverMaintain product and industry knowledge to support team performance. Ensure compliance with company policies and proceduresBenefitsAnnual leave enhanced with long service.Company Pension Long service rewards: both financial and leave-based.Health cash plan.Life assurance scheme.Critical Illness coverAccess to our prestige benefits and rewards portal.Career development opportunities.Access to a well-established Employee Assistance Programme provider.And other excellent benefits you'd expect from a market leader.RequirementsProven experience in a team leadership or supervisory roleAbility to manage, motivate and develop a team to achieve performance targetsExperience in coaching individuals to improve performance and resultsStrong communication skills with the ability to adapt style for different audiencesAbility to prioritise, organise and manage multiple workloads effectivelyConfident influencing skills at the colleague and stakeholder levelStrong relationship-building skills across internal teams and clientsAnalytical mindset with the ability to interpret data and draw meaningful insightsCompetent in using CRM systems and MS Office (experience with WCMS and MaxContact desirable)Knowledge of the postal, parcel or fulfilment industry is advantageousAdditional InformationOccasional UK travel may be requiredFull UK driving licence requiredJBRP1_UKTJ