Technical Team Lead

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Job Description

Technical Team Lead

We're Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We're growing fast on our mission to be the employer of choice in hospitality, everywhere we operate - so this an exciting time to hop on board.

We Believe in Growing Good Things

Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding - over 80% of our Managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano.

What we're looking for

We're looking for passionate team players to bring joy to our customers every day. As a Technical Team Lead in our Facilities team, you'll report directly to one of our Facilities Managers and lead our in-house technician team to deliver exceptional operational performance across the Pret estate. You will drive operational excellence by leading your team, optimising processes, and building strong relationships with Shops, Ops, and other stakeholders. This hands-on leadership role requires problem-solving, continuous improvement and communication, and a commitment to high-quality delivery, ensuring our shops remain outstanding spaces for both teams and customers.

Key responsibilities
  • Support your Facilities Manager in managing maintenance activity across a defined group of shops within the Pret estate.
  • Manage and develop a team of technicians, providing guidance, day to day support, and performance feedback, and address performance issues in line with company policy.
  • Identify training and development needs for yourself and your team, support individual performance to achieve high standards, and promote a positive, safe, and high-performing team culture.
  • Participate in recruitment planning and selection processes as required.
  • Take ownership of strategising technician deployment to ensure the most effective allocation of resources and proactively identify opportunities to drive value.
  • Monitor and control maintenance expenditure, ensuring work is delivered within budget and in line with agreed procedures.
  • Contribute to the development of a proactive maintenance service, ensuring works completed by technicians meet agreed timescales and updating the Facilities Manager on Service Level Agreement (SLA) performance.
  • Work with the Pret FM Helpdesk Team to optimise call completions and technician deployment.
  • Maintain overall responsibility for your group of in-house technicians, ensuring SLA delivery across the defined region.
  • Plan, prioritise, and implement planned and reactive maintenance work to agreed standards and procedures.
  • Contribute to developing FM processes and procedures to enable continuous improvement.
  • Regularly inspect work completed by internal technicians and external contractors to ensure quality and value for money.
  • Ensure equipment asset information is up-to-date and accurate.
  • Deputise/ Provide cover for the Facilities Manager during holidays or periods of absence.
  • Manage the tech rota system to ensure appropriate availability.
  • Inform and update the Facilities Manager and Ops if SLAs are at risk of not being met.
  • Ensure sufficient stock levels and parts ordering to maintain technician productivity.
  • Manage the workshop and associated areas, ensuring they are clean and operationally effective.
  • Assist with minor alterations and improvement works to shops as requested by the Facilities Manager.
  • You will be contracted to work 37.5 hours per week, Monday to Friday. Your shift pattern will operate on a three-week rotating schedule, as outlined below:
-Week 1: 7am - 3:30pm

-Week 2: 9am - 5:30pm

-Week 3: 10am - 7pm
  • The role will be based onsite across our warehouses, shops, and Support Centre in London Victoria.
Experience and Skills required
  • Ability to plan and prioritise workloads effectively across multiple sites.
  • Excellent problem-solving, decision-making, and organisational skills.
  • Strong communication and stakeholder management skills.
  • Understanding of health, safety, and compliance requirements in a facilities environment.
  • Willingness and motivation to learn and develop leadership and management skills.
  • Adaptability and resilience in a fast-paced, customer-focused environment.
  • Strong attention to detail with a focus on delivering consistently high-quality results.

About you
  • Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
  • Bring your passion: share our passion for food and exceptional customer service.
  • Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.

We offer
  • Salary: Competitive
  • Gold Card: We love making people's day through our food and drinks. That goes for our teams too. That's why everyone gets a Gold Card. When you're in the office, your food and drinks are on us. And when you're not, you can use your Gold Card to get up to 5 Barista-made drinks a day, and 50% off everything else (food, snacks, bottled drinks - the lot).

A few more perks
  • You'll get 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you're with us.
  • Free private medical cover, with the option to add family or partner at an additional cost
  • 4% of your pension contribution matched by Pret,rises to 5% after 5 years
  • Life assurance at 3x annual salary
  • Loyalty award for 5, 10, 15, 20 years' service
  • Flexible Benefits Platform packed with lifestyle discounts
  • Season ticket loans
  • Healthcare cash plan
  • Financial wellbeing provisions
  • Free mortgage services
  • Sabbatical after 3 years
  • Opportunities to support our charity, The Pret Foundation

We also offer
  • Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you're good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.
  • Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
  • Pace and variety - Our work is fast paced with lots of variety, you'll build a diverse skill set and learn a lot!
  • Community and purpose - We're proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.

Our values
  • Happy Teams Happy Customers
  • Amazing Standards Every day
  • Never Standing Still
  • Doing The Right Thing
Deadline to apply for this role: 16th January 2026
Apply
Location:
London
Job Type:
PartTime
Category:
Technology

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