Technical Support Engineer

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Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. Technical Support Engineer Hull (On-site) You will need to drive and have access to a car or be in the process of learning. Salary approx. £26 - 27.5k About the Role We’re working with a well-established and growing company based in Hull and due to continued growth, they’re looking to bring in a Technical Support Engineer to strengthen their support team. This is a great opportunity for someone with 1st line support experience who enjoys problem-solving, working directly with users, and developing their technical skillset in a fast-paced MSP environment. What You’ll Be Doing Providing 1st line IT support across a varied client base (remote, phone & on-site) Troubleshooting issues across desktop, applications, networking, telecoms, and printing Supporting installations and rollouts of new IT solutions for clients Managing and progressing support tickets, keeping users updated throughout Collaborating with third-party vendors to resolve complex issues Contributing to improving client systems and overall IT efficiency Occasionally working outside standard hours to meet client needs Joining the on-call rota after initial onboarding period What We’re Looking For Essential Skills & Experience Experience in a 1st line IT support or service desk role Strong troubleshooting skills across Windows environments and Microsoft 365 Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, LAN/WAN) Experience with switches, firewalls, and wireless technologies Awareness of cyber security best practices Excellent communication and customer service skills Ability to manage and prioritise workload effectively Full UK driving licence and access to a vehicle for client visits Nice to Have (Not Essential) Experience with Windows Server, Active Directory xehkeey & Group Policy Exposure to Hyper-V, Azure, or Remote Desktop Services Knowledge of VoIP systems or web hosting/DNS Familiarity with SonicWall or similar firewalls Experience delivering IT projects end-to-end Microsoft certifications (e.g. Microsoft 365 Administrator Expert) Exposure to Apple or Linux environments What’s in It for You Opportunity to work with a diverse client base across multiple industries Hands-on exposure to modern technologies and cloud platforms Supportive team environment with opportunities to grow your skills Clear progression
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Location:
Hull
Job Type:
FullTime
Category:
Information Technology

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