Technical Support Engineer

5 Days Old

1st Line / 2nd Line Support Engineer Location: Warwick (travel to London & other UK offices as required)
Salary: £30,000 £35,000 (DOE)

167 Solutions is recruiting for a 1st Line / 2nd Line Support Engineer to join a leading organisation based in Warwick. This role provides hands-on IT support across multiple UK sites, working closely with both local and global teams.
Key Responsibilities Provide first and second-line technical support to onsite and remote users

Diagnose and resolve hardware, software, and network issues

Support meeting-room and audio-visual technology

Log, update, and manage support tickets through the ITSM system

Escalate issues to senior support teams when required

Create and maintain clear technical documentation

Deliver a friendly, professional, and customer-focused service

Essential Skills and Experience Experience in 1st Line or 2nd Line IT support

Strong troubleshooting ability across hardware, Windows, Microsoft 365, Active Directory, and Intune

Ability to support audio-visual and conferencing systems

Solid understanding of IT service management processes

Excellent communication and interper...
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Location:
Royal Leamington Spa
Salary:
£40,000
Job Type:
FullTime
Category:
Customer Service & Support

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