Technical Support Advisor
2 Days Old
Pay: £24,500.00-£30,000.00 per year
Job description:
Technical Support Agent (Energy Storage Systems)
Location: in Newcastle-under-Lyme, Staffordshire, ST5
Job Type: Permanent, 37.5 hours per week, Monday – Friday with shift times falling between 8am – 7pm.
We also welcome applications from candidates wishing to work part- time, 25 hours per week, Monday – Friday 9:30am – 2:30pm
Salary: Competitive
What You’ll Be Doing
As a Technical Support Agent, you’ll be the first point of contact for customers or installer electricians who need assistance with our products. You’ll provide remote technical support via phone, email, and live chat — troubleshooting issues, guiding installations, and ensuring our users get the most from our systems.
This role is ideal for someone with a background in engineering, electrical systems, or renewables who enjoys helping others and solving problems.
Responsibilities Include:
* Troubleshooting product and installation issues related to our energy storage and battery system products.
* Providing the best service possible, aiming for a first-time fix and achieving high customer satisfaction.
* Accurately logging support interactions and escalating complex issues where needed with efficiency in line with SLA’s and KPI’s.
* Guiding users through configuration, diagnostics, and basic maintenance.
What We...
- Location:
- Newcastle Under Lyme
- Salary:
- £24,500 - £30,000 /annum
- Job Type:
- PartTime
- Category:
- Customer Service & Support