Overview University Hospitals Coventry & Warwickshire NHS Trust's ICT Department is seeking an experienced professional to lead the delivery and continual improvement of the Trust's Voice Telephony services. The role ensures voice communication services are reliable, secure and aligned to operational needs of the Trust, supporting clinical and corporate functions. Responsibilities

Lead and manage the Trust's Voice Telephony services, including analogue and VoIP telephony, mobile communications, voicemail, contact centres, call logging systems and associated circuits. Oversee the design, delivery, maintenance and performance of voice communication systems, ensuring high availability and service quality. Manage and develop the telecommunications team, including training, appraisal and out‑of‑hours service provision. Manage suppliers, contracts and third‑party support arrangements to ensure performance, compliance and value for money. Ensure effective incident, problem and change management using ITIL principles and the Trust's ITSM systems. Drive service improvement, modernisation and cost optimisation while ensuring compliance with Trust policies, standards and values. Ensure the ongoing availability, resilience and security of critical voice communication services across the Trust. Provide clear leadership, direction and professional support to staff, fostering a culture of continuous improvement and development. Maintain effective governance, documentation and asset management for voice systems in line with Trust and regulatory requirements. Act as a key point of contact for stakeholders, providing expert advice and supporting the effective use of communication technologies. Ensure compliance with Trust policies, health and safety requirements, information governance and risk management standards. Contribute to the Trust's wider objectives by embedding organisational values and supporting high‑quality patient care through effective ICT services.

Requirements A full UK driving licence is essential. International driving licences are not accepted. Equal Opportunities The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants with a disability and who meet the minimum criteria for the job will be interviewed. Application Process Applicants will need to provide proof of identity and right to work in the UK, and may be required to undergo DBS checks and pre‑employment checks. Conditional offers will be made pending successful completion of these checks. #J-18808-Ljbffr