Overview We are seeking an experienced and technically strong Technical Services Manager to lead Hard FM Technical Services delivery across the HMRC West estate. This hands‑on leadership role supports a complex, multi‑site public sector contract within the HM Revenue & Customs (HMRC) West portfolio, covering Birmingham/Telford areas. The role requires an individual who can travel across this geography, ensuring safe, compliant and efficient engineering service delivery. Assets include Mechanical & Electrical systems, HVAC and BMS systems, Life safety systems, and Building fabric assets. Responsibilities

Provide technical oversight of planned and reactive maintenance delivery. Lead and manage multi‑disciplinary engineering teams across a defined geographic patch. Ensure zero statutory compliance breaches across all assets and systems. Manage specialist subcontractors and supply‑chain partners to deliver safe, high‑quality services. Oversee Safe Systems of Work, Permit to Work and risk management processes. Solve complex technical issues across electrical, mechanical, HVAC, BMS and life safety systems. Optimise resource deployment while balancing cost control, compliance and risk. Lead engineering and organisational change initiatives. Deliver forward maintenance planning and support lifecycle and capital forecasting. Ensure accurate maintenance records and compliance evidence are captured within CAFM/CMMS systems (Maximo desirable). Provide management reporting. Mentor apprentices and junior engineers. Drive sustainable improvements in service delivery and environmental performance. Oversee the condition and suitability of tools and PPE. Collaborate with Asset Management, Compliance and Operational teams to ensure integrated delivery.

Qualifications

NVQ Level 5 (or equivalent) in Engineering or Technical Services. Strong multi‑disciplinary engineering knowledge: electrical, mechanical, HVAC, BMS, life safety, building fabric. Demonstrable knowledge of engineering compliance frameworks and statutory requirements. IOSH Managing Safely (minimum) or equivalent H&S qualification. Strong understanding of Safe Systems of Work and Permit to Work procedures.

Experience

Proven experience managing engineering teams in a Hard FM environment. Experience managing subcontractors and supply‑chain partners. Experience within complex, multi‑site operational environments. Experience managing compliance documentation and audit processes. Experience contributing to minor works and engineering projects. Experience with CMMS/CAFM systems (Maximo desirable). Experience managing forward maintenance and lifecycle planning. Public sector or regulated environment experience (desirable).

Skills & Attributes

Strong problem‑solving capability under pressure. Ability to prioritise competing technical demands. Confident and credible technical leader. Excellent stakeholder communication skills. Commercial awareness and budget management capability. Strong IT skills (Microsoft Office, reporting systems, CAFM).

Benefits

Mental health & wellbeing support. Employee Assistance Programme for personal, legal, and financial advice. 24/7 virtual GP & lifestyle rewards. Discounts for you & family. Financial tools & retirement plan. Cycle to Work & paid volunteering day.

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. #J-18808-Ljbffr