Are you a hands-on service leader with a knack for problem-solving and a passion for customer satisfaction? Whether you come from field engineering, facilities management, or technical customer service, this is a brilliant opportunity to step into a role with real impact and autonomy. Join a respected company in the hospitality and catering sector, where you’ll oversee service operations, lead maintenance coordination, and ensure high standards across the UK. You’ll be the go-to person for technical support, customer queries, and service delivery — with the freedom to shape systems and drive improvements. What You’ll Be Doing • Allocating work, managing schedules, and ensuring timely, high-quality service • Coordinating parts supply and usage, improving systems and efficiency • Handling customer queries and resolving technical issues • Conducting site visits and supporting clients directly • Monitoring service performance and identifying trends for improvement What You’ll Bring • Background in field service, technical support, or facilities management • Strong technical knowledge — ideally in catering, refrigeration, or similar equipment • Excellent communication and customer service skills • Organised, self-motivated, and able to work independently • Willingness to travel across the UK, with occasional overnight stays • A flexible, solutions-foc...