General duties

• Technical assistance of our products and systems generally as follows, both on site and phone / email support: -

As per customer / sales staff requests.

As per received enquiries provided by others.

Consultant specified projects in conjunction with our sales staff.

As per requests from distributors.

To assist other engineers and / or service partners.

Specific tasks

• Provide telephone, email and site support for our systems and products. .

• In the case of GIH products, provide assistance to our spare parts staff to facilitate ordering of the spare parts with the relevant factory.

• This role will require site or customer visits -

To assist sales staff with customer technical support.

Commissioning of our systems and products.

Technical assistance, including troubleshooting, installation / configuration support.

• Liaise with EU factories, Japan and Germany as required.

• Keep an accessible database of technical literature, including, service, technical, spare parts, operational and installation manuals

• Create product technical comparisons as required.

• Attend external training as required e.g. factory or elsewhere.

• Complete questionnaires in the research and development of new products.

• Assist keeping the training rooms and equipment up to date with new models.

• Assist with training videos, ideas, material and...