Responsible for processing of customer enquiry through emails and phone calls & liaise with customers on their service enquiriesProvide information in answer to inquiries about accounts, products and services to the customers and must interact with themAble to generate sales from customers’ enquiriesLiaise with customers on fulfillment discrepanciesHandling and resolve customer complaints concerning billing rendered or servicesAnswer the questions of the customers related to the services or products and the maintenance or operation of the organizationMust ensure effective customer service by coordinating service requirements of the customer with other appropriate departments as necessaryProper planning on allocation of service engineer for job assigned as well as accurate records and timely mode.Handling Purchasing matter as per customer enquiries & Must be able to handle under pressureEnsure assigned vessels are monitored constantlyTaking extreme care when assigned engineers onboard executing jobsSpare used by engineers onboard must always be approved by customers.Take responsibility to finalize jobs once engineers with reportsJob RequirementsMinimum Diploma in Electronic & ElectricalMinimum 3 years working experience in Marine Industry.Leadership skill on allocation of Service Engineer for job assignedThe power of expressing strong emotions in striking and appropriate language either spoken or written, thereby producing conviction or persuasionWorking location at West Area #J-18808-Ljbffr