IT Technical Service Delivery Manager

Location: Grays, Essex

Are you a seasoned IT professional from an MSP background looking to step into a leadership role where your technical expertise and project delivery skills truly make an impact?

We’re on the lookout for a Technical Service Delivery Manager to lead complex issue resolution, support our Service Desk, and drive successful project outcomes alongside our Project Manager.

What You’ll Be Doing:

• Be the go-to expert for escalated technical issues
• Collaborate with the Service Desk Manager to improve tools, workflows, and client satisfaction
• Partner with the Project Manager to scope and deliver IT projects
• Mentor and guide technical team members
• Identify and implement improvements in service delivery
• Maintain accurate technical documentation and report on KPIs

What You’ll Bring:

• Experience in IT support or technical management (MSP experience ideal)
• Strong knowledge of IT infrastructure, networks, and cloud services (Azure essential)
• Proven leadership and project delivery skills
• Excellent communication and stakeholder management
• ITIL, PRINCE2, or Agile certifications (a plus)

Why Join?

Competitive salary

Career development opportunities

Supportive, collaborative team culture