Technical Project Manager – Salesforce Documentation and System Administration

Duration: 12 months

Location: Hybrid (London Kings Cross office – 3 days)

Pay: market rate – please specify desired hourly rate (PAYE)

Sector: Big tech

We are seeking a Global Scaled Compliance Digital Transformation Project Manager to join our Business Transformation team. As a key member of our technical support team, this critical role will be instrumental in documenting all system-related changes in Salesforce to establish the foundation for business-as-usual function for system enhancements. This individual will also play a key part in translating complex legal and compliance requirements into actionable technical specifications for software development engineers. This is a functional and process-oriented role, requiring precise documentation and clear communication.

Responsibilities:

• Salesforce Documentation & System Administration:
• Proactively identify and meticulously document all system-related changes and enhancements within Salesforce, ensuring comprehensive and up-to-date records are maintained for future reference.
• Establish and maintain a robust documentation framework and process to serve as the BAU triaging point for incoming enhancement requests and system change inquiries.
• Develop and maintain technical documentation to support system administration, including user guides, FAQs, and internal knowledge base articles.

• Technical Support & Troubleshooting:
• Troubleshoot system errors and escalate complex issues to senior technical staff.
• Support in testing and quality assurance activities to ensure system reliability and performance.
• Collaborate with the Business Transformation Delivery & Change Specialist and project team to ensure smooth system implementation and adoption.

• Legal & Compliance Requirement Articulation:
• Act as a key liaison between Legal/Compliance teams and software development engineers, articulating complex legal and regulatory requirements into clear, unambiguous technical specifications for system development

• System Knowledge & Information Flow:
• Maintain up-to-date knowledge of Salesforce capabilities, configurations, and customizations relevant to ongoing transformation projects.
• Inform the Business Transformation Team on current system capabilities and constraints relevant to architecture design discussions.

• Administrative & Operational Support:
• Provide essential administrative support related to system change processes, including scheduling documentation reviews, managing approval workflows, and tracking relevant deliverables.
• Support the logistical preparation for system-related workshops or training sessions, as required.
• Maintain detailed project plans, timelines, and action logs, meticulously tracking progress, dependencies, and critical path items.

Requirements:

• Bachelor's degree in Business Administration, Information Systems, or a related field.
• 4+ years of experience in project support, documentation, or a related field within a technology-driven environment.
• Strong understanding of Salesforce capabilities and experience in documenting system changes.
• Excellent organizational skills with meticulous attention to detail.
• Strong verbal and written communication skills, with the ability to articulate complex requirements clearly.
• Proficiency in project management tools (e.g., Jira, Asana, Microsoft Project).
• Ability to work collaboratively in a cross-functional team environment.
• Familiarity with legal and compliance requirements in a technology context is a plus.
• Ability to work in a fast-paced environment and adapt to changing priorities
• Good communication, interpersonal, and stakeholder engagement skills

Nice to Have:

• Salesforce Administrator Certification.
• Certification in project management (e.g., PMP, PRINCE2)
• Experience in a compliance or regulatory environment.