DESCRIPTION:

The Data Center Supply Solutions (DCSS) team seeks a Technical Program Manager (TPM), who will own the end-to-end delivery of complex automation and AI/ML programs. You will own development of AI-powered solutions to increase team productivity and scale org-wide including technical architecture, cross-team integration, delivery execution, and business outcomes.
This role sits at the intersection of business and engineering. You will translate complex process requirements into scalable architectures, drive integration across enterprise platforms, and deliver intelligent systems globally. You should be equally comfortable discussing schema design with engineers and presenting program strategy to leadership.
This is a high-visibility role with direct impact on how AWS scale its infrastructure operations globally. You will shape the technical direction of programs that matter to the business, work with senior leaders across the organization, and build solutions that become the foundation for broader automation across AWS.

AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.


Key job responsibilities
•Design and implement AI solutions and automation programs to enhance productivity, automate workflows, and derive insights from data across multiple platforms within AWS Infrastructure
•Partner with engineering, security, and business stakeholders to deeply understand business objectives, define technical requirements, architecture direction, milestones, and release plans
•Evaluate business landscape and analyze existing tools to identify opportunities for innovation and inform product strategy
•Drive product development including research, requirements definition, technical specifications, and launch efforts while balancing speed-to-market with quality
•Identify and manage risks, dependencies, trade-offs, and escalation paths to keep programs on track
•Define success metrics and reporting mechanisms to measure adoption, quality, and business impact
•Improve delivery mechanisms, operational workflows, and governance processes to support scale
•Communicate program status, decisions, and risks to senior leadership with clarity and precision


A day in the life



About the team
AWS Data Centre Community (DCC) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we're looking for talented people who want to help. With AWS infrastructure growing at an extraordinary pace, the operational workflows that support our global data center portfolio must scale with it. We are building intelligent, AWS-native automation to replace manual workflows across infrastructure operations.

ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS:

- Experience in technical program management working directly with software engineering teams
- Experience managing cross-functional programs and release schedules
- Experience building and evaluating system-level technical design
- Experience developing and executing/delivering product and technical roadmaps
- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules
- Experience owning/driving roadmap strategy and definition
- Experience working directly with engineering teams
- Experience in system design

PREFERRED QUALIFICATIONS: