We are seeking a dynamic and skilled Operations Technical Lead to join our Centre Operations team in Wakefield. This role is pivotal in driving continuous improvements within our Awarding Organisation (AO) Operations team. Youll identify and either support or lead a wide range of internal process and data improvement projects, establishing the implementation of positive changes that result in improved efficiency, KPIs and quality of service across the operations teams. Experience or qualifications in business improvement techniques such as Lean Six Sigma would be advantageous. In this role, you will leverage your knowledge and skills in Excel, Power BI, and Power Automate to recommend and specify process and system improvements, supporting tactical improvements that complement existing and future technologies. You will support colleagues across AO Operations with data and reporting requirements, ensuring successful data analysis and understanding. The practical bits: This is a full-time, office-based role in Wakefield (Office Hub is located at WF1 2UF). Our Centre Operations team core hours are Monday to Friday 08:00 18:00. Occasional travel may be required for internal and external meetings.

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