Technical Major Incident Manager

New Yesterday

Job Title: Technical Major Incident Manager (Contract)
Location: London, UK (Hybrid - 3 days onsite)
Duration: 6-month rolling contract (up to 18 months)
Engagement: Circa £500 p/d PAYE
We are seeking an experienced Technical Major Incident Manager (VP-level contractor) to lead the end-to-end management of high-severity incidents within a complex, enterprise-scale technology environment. This is a critical role focused on driving service restoration, managing senior stakeholders, and ensuring operational resilience across a global organisation.
Key Responsibilities:
Lead and command major technology incidents across infrastructure, applications, cloud, networks, and third parties
Establish clear incident governance including roles, bridge calls, and communication structures
Coordinate technical teams and vendors to drive rapid service restoration and remove blockers
Provide clear, real-time updates and executive-level communications during incidents
Assess business impact, operational risk, and potential security exposure; escalate where required
Maintain accurate documentation of timelines, decisions, risks, and actions
Manage senior stakeholders across technology and business functions
Support Problem and Change Management processes, including post-incident reviews
Ensure seamless handover of incidents across global teams (follow-the-sun model)
Skills & Experience Required:
Proven experience leading major incidents in large-scale, 24/7 environments
Strong understanding of modern infrastructure (cloud, distributed systems, networks, databases)
Solid knowledge of ITIL practices (Incident, Problem, Change Management)
Ability to operate under pressure with excellent decision-making and problem-solving skills
Strong communication skills with the ability to translate technical issues into business impact
Experience engaging and influencing senior stakeholders
Awareness of cybersecurity principles and risk assessment
This role offers the opportunity to operate at the heart of a mission-critical function, ensuring stability and resilience across a global technology landscape.
If interested, please apply via the link or email your CV to
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

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Location:
London
Salary:
not provided
Job Type:
FullTime
Category:
Management;Science

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