Technical Customer Support Executive

2 Days Old

Our client is a technology-driven compliance innovator bringing together intelligent hardware, powerful software, and real-time data to transform how compliance is delivered and managed.

Role Overview:
You will act as the first point of contact for customers, providing technical support across our compliance platform and connected devices.
You will troubleshoot issues, help customers diagnose technical issues over the phone and speak with them about installing hardware or software and help to ensure customers maximise the value of our technology.
This role would suit someone with experience in SaaS support, IT support, or technical helpdesk environments.
Key Duties:
Provide technical support to customers
Manage customer queries via phone, email, and online systems
Escalate complex issues to development teams
Monitor system performance and report recurring issues
Maintain high customer satisfaction levels
Requirements:
Previous experience in technical or customer support
Comfortable troubleshooting software platforms
Strong communication and problem-solving skills
Ability to explain technical issues in simple terms
Organised and able to manage multiple tickets
IT-literate with CRM or ticketing system experience
What our Client can offer in return:
Salary £28,000 - £30,000
Structured training and development
Career progression within a growing tech business
Supportive and collaborative working environment
Exposure to innovative compliance technology

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Location:
Buckley
Salary:
£30,000
Job Type:
FullTime
Category:
IT

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