Technical Consultant Exciting opportunity for a Technical Consultant to join a highly successful, dynamic technology solutions provider. Combine your hands-on technical expertise with outstanding customer service, working closely with Sales, Marketing, and Account Management teams. Enjoy hybrid working, a collaborative environment, and a competitive package including an annual performance bonus. Location: Christchurch, Dorset (Hybrid – office-based during probation, then WFH Fridays) Salary: Circa £50,000 DOE, plus annual performance and company-based bonus Job Type: Permanent, Full-time Hours: 37.5 hours/week, Monday to Friday, 9:00am – 5:30pm About the Company A highly successful, dynamic technology solutions provider specialising in secure data transfer, managed file transfer (MFT), and workflow automation. Their clients include some of the world’s leading brands across finance, media, retail, engineering, and technology. The company is recognised for technical excellence and innovation, with a collaborative, service-driven culture and strong ethical, charitable, and community-focused values. Role Overview We are seeking a Technical Consultant who combines hands-on technical expertise with excellent client service skills. You will work closely with Sales, Marketing, and Account Management teams, supporting clients across the full lifecycle – from pre-sales and solution design to implementation, managed services, and ongoing support. This is a highly collaborative, client-facing role, ideal for candidates who enjoy technical problem-solving and building strong client relationships. Key Responsibilities as a Technical Consultant: * Work with Sales and Account Management to scope and deliver tailored technical solutions * Deliver software demonstrations to prospects and clients * Install, configure, and upgrade client software * Provide managed services, ensuring SLAs are met * Deliver first and second line technical support, providing clear guidance to clients * Maintain demo systems, licences, and internal IT assets * Produce technical documentation and guides * Capture knowledge from support tickets to improve internal processes * Continuously develop skills in Microsoft, Linux, networking, and MFT technologies Skills & Experience Required as a Technical Consultant: * Microsoft Servers and Microsoft 365 experience * Knowledge of network infrastructure, NAT, and firewalls * Experience delivering technical projects or managed services * Excellent communication skills, able to explain technical concepts to non-technical stakeholders * Organised, methodical, and able to work under pressure * Strong customer service mindset Desirable Skills * Experience with MFT software (GoAnywhere, Globalscape EFT, MOVEit) * Knowledge of FTP, SFTP, HTTPS, AS2 * Linux server experience (RedHat, CentOS) * Scripting (PowerShell, Bash) * SQL Server experience Benefits * Hybrid working (office-based during probation, then WFH Fridays) * Circa £50,000 DOE plus annual performance and company bonus * 25–30 days holiday, depending on length of service * Health cash plan covering dental, optical, and wellbeing * Enhanced pension, maternity/paternity, and sick pay * Funded training and certification opportunities, including CFTP * Cycle-to-work scheme and parking permits * Quarterly team events in a supportive, collaborative culture